Privacy Policy

Last Updated : 10/11/2025

Welcome to The Legal Support (“Company”, “we”, “our”, “us”).

We operate the website thelegalsupport.com, where we provide professional services related to loan assistance, debt negotiation, financial dispute support, legal communication drafting, and harassment protection from banks/NBFC recovery agents.

We are committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, share, and protect your information.

By accessing thelegalsupport.com or using our services, you agree to this Privacy Policy.

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1. Information We Collect

We collect only the information necessary to provide our services effectively and legally.

1.1 Personal Information You Provide

Full name

Email address

Phone number

Loan account details

Bank or NBFC details

Outstanding loan amount

Loan statements / notices / legal letters

Address (if provided by you)

Identity documents (only when voluntarily shared for verification)

Financial hardship details

Communication history with banks / recovery agents

1.2 Automatically Collected Information

When you visit our website, we may collect:

IP address

Device type

Browser type and version

Cookies and tracking data

Pages visited

Duration of visit

Approximate location (non-precise)

1.3 Information from Third Parties

With your permission, we may also receive:

Bank or NBFC communication

Legal notices

Recovery agent messages you forward

Publicly available financial/legal information

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2. How We Use Your Information

We use your information strictly for service and legal purposes, including:

✅ Debt Settlement & Loan Assistance

Communicating with banks/NBFCs on your behalf

Drafting settlement request emails

Negotiating reduced settlement amounts

Preparing documents and case files

✅ Protection From Harassment

Reviewing harassment complaints

Preparing written communications

Advising legal protection steps

✅ Customer Support & Case Updates

Contacting you for updates

Providing case progress reports

Responding to your queries

✅ Website Operations & Improvement

Enhancing website performance

Understanding visitor patterns

Improving service quality

✅ Marketing (Only With Consent)

Sending updates, offers, or service notifications

Newsletters or informational messages

We do NOT sell or trade your personal information with any third party.

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3. Legal Basis for Processing

We process your data under the following legal grounds:

Consent (when you voluntarily provide information)

Contractual necessity (to deliver services you request)

Legitimate Interest (fraud prevention, service improvement)

Legal obligations (court orders, compliance requirements)

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4. Cookies & Tracking Technologies

We may use:

Cookies

Tracking pixels

Analytics tools (like Google Analytics)

Session data

These help improve:

Site performance

User experience

Security

You may disable cookies anytime through your browser settings.

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5. How We Share Your Information

We share your information only when necessary and always responsibly.

✅ With Your Permission

For example:

When sending settlement emails to your bank

When drafting legal communications

✅ Service Providers

We may share limited data with:

Hosting provider

Email service providers

Technical support partners

✅ Legal or Safety Reasons

We may disclose information if required to:

Comply with legal obligations

Respond to court orders

Prevent fraud or potential harm

❌ We DO NOT share your information with

Unauthorized Person’s

Advertisers

Unrelated third-party companies

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6. Data Security

We use industry-standard security measures to protect your information, including:

Encrypted communication

Secure servers

Restricted data access

Firewall and anti-threat systems

Regular security reviews

Although no system is 100% secure, we take all reasonable precautions to keep your data safe.

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7. Data Retention

We keep your information only as long as necessary to:

Provide our services

Comply with legal requirements

Maintain records for audit and dispute protection

You may request deletion of your data at any time.

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8. Your Rights

You have full rights regarding your personal data, including:

Right to request a copy of your data

Right to update or correct information

Right to request deletion (“Right to be forgotten”)

Right to withdraw consent

Right to restrict processing

Right to raise a complaint

To exercise these rights, email us at:

📧 info@thelegalsupport.com

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9. Children’s Privacy

Our services are not intended for children under 18.

We do not knowingly collect information from minors.

If you believe a minor has submitted data, contact us immediately.

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10. Third-Party Links

Our website may contain links to:

Articles

Legal resources

Payment gateways

We are not responsible for the privacy practices of third-party sites.

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11. Changes to This Privacy Policy

We may update this policy occasionally.

Any changes will appear on this page with a new “Last Updated” date.

Continued use of our website means acceptance of updated policies.

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12. Contact Information

For any questions, concerns, or data requests, contact us:

📧 Email: info@thelegalsupport.com

📞 Phone: 8293176784

🏢 Address:

Sainthia Muradihi Colony,

Sainthia, Birbhum, 731234, India